9. People will infer all possible meanings of the leaders communication. If the boss is being mis-interpreted it’s on them to get more skilful at communication.
10. If you interrupt people at their desk to ask for 5 minutes or for help NOW, task switching that is the culture you have chosen and it’s a stressful one to operate within.
11. When people don’t experience their own competence throughout the day their general state is anxious and overwhelmed. It’s on the leader to create that for everyone in the company.
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